Introducing Natalie - Our Manageress
Welcome and thank you for visiting our website,
It's important for me as the first female 'Payne', to continue the success the family business has procured over the past 9 decades. It was an easy decision for me to join Matthew, as without an extra pair of hands the business would have been unable to succeed due to how busier it had become. I also knew that we both had to make a go of it to not only continue the tremendous amount of time our uncle Denys had given to the business, but also because I know our dad would be proud that we were continuing this special family tradition.
No brother and sister relationship is without disagreements and over the past year we have had a few! But this is the result of passion, determination and the need to succeed. I think Matthew will agree that our individual skills and knowledge compliment each other, as well as the business.
In my young 30 years I have had a lot of life experiences as well as acquiring many professional skills and notions, partly due to working from 12 years old in my parents newsagents and then spending 10 years at a local primary school as an Attendance Officer, Learning Mentor, PSA and Deputy Lead Safeguarding Officer! If there is a training opportunity to build on my professional development then I will take it. I'm quite creative as a person, I read alot and access the internet a significant amount which I feel gives me a big advantage in ideas for moving the store forward.
In my short time on board, I have created several social media outlets, which have enabled us to reach out to a much larger audience and target area, renovated the front of house to make it more appealing and inviting ,whilst also making sure that the history and tradition you feel from setting foot through the door is still apparent.
We have just completed a tremendously successful publicity campaign with the much respected Yorkshire Post and more recently have been included in the Darton Arrow magazine and the Yorkshire Herald media publication, as well as securing an advertisement slot on their website.
In the past, whilst we stocked ladies shoes, there was an obvious emphasis on mens footwear. Ladies, you will be pleased to hear you now have your own show room full of wonderful footwear including 3 new brands, Peter Kaiser, DB footwear and Cipriata. This also includes a new range of leather and suede handbags.
Customers use words such as 'unique', 'bespoke', 'homely' and 'fabulous' when they come in to our little village store and although Matthew and I can no longer smell it, we are regularly informed that the leather aroma hits your senses as soon as you walk through the door!
We aren't simply a retailer, we are a family and we want our customers to feel like they have had a personal 5* service from walking in to when they leave. To us, you are a person and not a number which I believe is tremendously important whether you are buying a pair of laces or a pair of Trickers. I will gladly spend over an hour with a customer, it isn't about rushing; we want customers to feel certain about their purchase and be happy with their decision.
Although we are young don't let that fool you, you should know that we have been surrounded by strong-willed, strong-minded and determined men from birth which has rubbed off onto us both! We've listened so we could learn and watched so we could replicate successfully.
Matthew and I continue to offer down to earth, understandable and helpful advice like our relatives before us, whilst offering a unique and memorable service. We aren't perfect, who is? But that is what we strive for and if we do get things wrong we want you to tell us so that we can be sure to rectify it.
Our company is built on the principles of providing a reliable and professional service. With over 95 years experience in the industry, you can trust us to provide you with excellent service and top quality workmanship every time. We love to speak to our customers and we are regularly asked about our history so when you visit us please do not hesitate to ask any questions you may have.
Our mission is to ensure customers have an experience with us that makes them want to come back again and again.
Married 5 years
Tea and slippers kind of girl!
I have 3 parrots and 3 dogs
Love football (LUFC)
Harry Potter fanatic
Family is my everything